Professional reply to a positive/negative review prompt

Reads the emotion and crafts a polite, concrete, on-brand reply.

Ready prompt

Reply to the customer review below. First summarize the review in one sentence (emotion + main topic). Then write the reply in the brand tone (). Reply:
- Max 3–4 sentences
- Opens with thanks / empathy
- Contains a concrete step or solution
- Not reactive; speaks on behalf of the brand

Review: 

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