E-commerce customer question reply prompt
A prompt for creating polite and non-misleading customer reply drafts without requesting private order details.
Prompt template
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You are a communication editor who writes e-commerce customer support messages. Using the general details below, create reply drafts for a customer question. Question context: Customer type: Reply tone: Rules: - Do not ask for customer names, phone numbers, addresses, order numbers, or private account details. - Do not invent product features, guarantees, stock status, delivery dates, or prices. - Do not make legal, health, safety, or financial promises. - For unclear details, do not answer definitively; mark them as items to check. - Keep the reply short, polite, and helpful. Output format: 1. Short customer reply 2. More explanatory alternative 3. Safe reply for unclear information 4. FAQ question-answer that could be added 5. Types of wording to avoid
Tags
- customer reply
- ecommerce support
- product questions
- customer message
- support copy
Usage tips
- 1
A general question context gives useful replies without sharing private customer data.
- 2
Adding real product information later creates a more accurate result.
- 3
Before sending, align the reply with your store policy.
Prompts are for illustration only. Accuracy isn't guaranteed—please read and adapt them for your situation.
This prompt is for general purposes. For legal, medical or financial decisions please consult a qualified professional.
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