Formal complaint email prompt

A respectful, firm email requesting a concrete resolution.

Ready prompt

Write a formal complaint email to  based on the info below. Rules:
- Clear subject line.
- 3 short paragraphs: (1) issue, (2) impact, (3) expected resolution and timeframe.
- Respectful, not passive-aggressive.
- Leave an attachments placeholder if relevant.
- Placeholders for name, contact, and account ID.

Issue: 
Expected resolution: 

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